Intensive care unit

Atrium Health Floyd Medical Center's 26-bed intensive care unit (ICU) offers close monitoring of the hospital's most critically ill patients. The strategic design of the unit means that critical care nurses are stationed near every room and have a clear view of the entire area. Unique to the design is the inclusion of physicians, therapists and other clinicians who can respond quickly. 

Families and friends of patients are also considered. The waiting area is designed for how families use those spaces, with places to comfortably eat a meal, charge a phone or work privately on a computer. Family members can now check on their loved ones almost any time of day or night. 

Visiting loved ones in the ICU 

To maintain safety and quality of care for all patients in the ICU, family members and visitors are asked to follow our general visitor guidelines.  

Additional guidelines for the ICU include the following: 

• Children should always be accompanied by an adult and should not sit or crawl on the floor or touch equipment 
• All visitors should be free of symptoms of a cold, the flu or other illnesses 
• Visitors will be asked to return to the waiting area during the following times: 
  • Bedside procedures and emergencies 
  • A crisis situation with a patient 
  • Behavior disruptive to the functioning of the patient care unit 
  • Patient needs for privacy or rest 

Items not allowed 

• Food and drinks are not allowed in the patient area 
• Flowers and plants are not allowed in the patient area or waiting room 
• Pets are not allowed in the patient area or waiting room 

Patient privacy 

We maintain the privacy of all our patients. When a loved one is in ICU, the family will be asked to appoint one contact person who will receive patient updates. The primary point of contact will provide a password that must be used to receive information by phone. Without the password, nursing staff will not share updates with a caller. 
 
The appointed contact person should also provide the nurse with cell and/or home phone numbers so they can be reached for questions, concerns and updates from the medical team. 

Contact us 

If a patient or family member feels their visitation rights have been violated, they may: 

• Inform department leadership on their loved one’s unit 
• Call the Atrium Health Customer Care Line at 800-821-1535
• Send email to customer.care.line@atriumhealth.org