Parking will be limited at the Floyd Medical Center campus, including the Emergency Care Center, due to construction and road widening.
Learn more about our parking changes.

Billing and payments

Medical billing

Medical billing can be complex. At Atrium Health Floyd and Harbin Clinic, we work to make the billing process as easy as possible for patients.

We start by filing your claims with your insurance company. We participate with many insurance plans and make every effort to collect payment based on your coverage and benefits. Once your insurance company has processed your claim, we send you a billing statement.

The amount you owe may include copayments, coinsurance, deductibles or services not covered by your insurance company. You may also receive separate bills for physician services, such as radiologists, pathologists and anesthesiologists.

If you are unable to make the full payment, we offer financial assistance options. These options range from zero-interest payment plans to discounted or free care.

Patient responsibilities

To make the billing process more efficient, we ask that you:

  • Present your current insurance card(s) and a photo ID at each visit.
  • Pay your copay and other amounts requested at the time of service.
  • Notify us right away if you have any insurance changes that could affect billing.
  • Respond immediately to any billing notifications from your insurance company or from us.
  • Make payments owed prior to the due date on your billing statement.

Ways to pay a bill

We offer several ways to pay your bill, depending on the type of service.

Hospital and physician care services billing

You can pay your bill:

To make the billing process even easier, sign up today for paperless billing.

EMS billing

To pay a bill from Atrium Health Floyd Emergency Medical Services, visit the EMS bill pay portal. For questions, call 706-335-0123 or email us.

Hospice billing

For questions or to pay a bill for Atrium Health Floyd Medical Center Heyman Hospice Care, call 706-509-3200 or 800-324-1078.

You can also mail payments to:

Atrium Health Floyd Medical Center Heyman Hospice Care
Attention: Patient Accounts
P.O. Box 163
Rome, GA 30162-0163

Harbin Clinic billing

As we move to our new billing process, you may need to pay your bills for services at Harbin Clinic differently.

  • Bills for services provided on or before Aug. 1, 2025, will continue to be issued by Harbin Clinic and must be paid online or by sending a payment to the address listed on the statement.
  • For services provided on or after Aug. 2, 2025, patients will receive a single billing statement from Atrium Health rather than separate statements from Harbin Clinic and Atrium Health Floyd.
  • All billing statements for services received on or after Aug. 2, 2025, are automatically paperless and accessible electronically in MyAtriumHealth. You can also choose to opt out of paperless billing.

We’re here to help with your questions about setting up a payment plan, updating your insurance or other billing items.

  • For services on or before Aug. 1, 2025, call 888-427-2461 with billing questions
  • For services on or after Aug. 2, 2025, please call 844-440-6536 with billing questions

Price estimates

We offer several tools to help patients understand the cost of their health care. Learn more about price estimates and standard charges.

We also suggest contacting your insurance company prior to receiving care in order to check your coverage. Questions to ask include:

  • Is this service covered completely?
  • If not, how much will I be expected to pay?
  • Will I need authorization from the insurance company before this service?

Protections against surprise billing

The No Surprises Act bans balance billing for certain emergency services and care by out-of-network providers at in-network facilities. Find out more about your rights and protection against surprise billing.

Questions about billing

We're here to help with your questions about setting up a payment plan, updating your insurance or other billing items.

  • For services on or prior to Aug. 1, 2025, call 888-427-2461 with billing questions
  • For services on or after Aug. 2, 2025, please call 844-440-6536 with billing questions 

Statements are generated monthly while online balances are updated daily. When a payment has been applied to your account, the online balance will be updated and have a different amount than your statement.  

You can access financial assistance applications on our website or contact Customer Service.  

You can set up a payment plan by clicking on the “Set up a payment plan with AccessOne” option on MyAtriumHealth. You can also request a payment plan by contacting Customer Service through MyAtriumHealth or by phone.  

You can provide the insurance details via MyAtriumHealth by attaching a copy of the front and back of your insurance card or by providing the details below to our customer service department through MyAtriumHealth or by phone:

  • Insurance company
  • Address to file a claim
  • Telephone number for provider's services
  • Member Identification number/Group number
  • Subscriber's name/date of birth
  • Patient's relationship to the subscriber
  • Effective date of insurance coverage  

Click on “Your Menu” and choose “Request Family Access.” Please be advised children over the age of 13 will not be able to be accessed by parents or legal guardians due to HIPAA guidelines.  

Payments may be mailed to Atrium Health, PO Box 71108, Charlotte, NC 28272-1108. You may also contact customer service at 844-440-6536 to make payment.  

Click on “Your Menu” and choose “Personal Information” to edit your address and/or demographic information.  

The online portal shows active accounts with current outstanding balances. Balances that have been transferred to AccessOne, collection agency, liability, etc. will not appear on MyAtriumHealth.  

You can request an itemized bill through MyAtriumHealth, automated phone system or by contacting Customer Service at 844-440-6536.  

If you have multiple accounts and you provide the Responsible Person Number, the payment will be applied to the oldest self-pay balance. If you provide an account number for a specific date of service from the detailed account section(s), the payment will be applied to that account number provided.  

These claims are submitted to the insurance company on a monthly basis. Each visit during the month will be on the claim and billed to the insurance company. You will not receive a statement until the insurance company has processed the claim, and the balance is patient responsibility.  

Partial payments do not prevent an account from going to collections. Payment plans must be established prior to going to collections.  

You may pay the balance in full or contact AccessOne at 888-458-6272 to establish a formal payment plan.  

Atrium Health will send you four statements before the account will be referred to the collection agency.