With pediatric telehealth, you have choices when it comes to how you manage your child's health. Telehealth visit options for ages 0-17 include:

• Establishing a new relationship with a pediatric virtual primary care provider, where all your child’s ongoing health care appointments will be video visits offered 7 days a week from 8 a.m. to 8 p.m. From sick visits and well visits to managing chronic diseases, your child’s virtual pediatric provider is your go-to for any health need.
• Connecting with an expert medical provider 24/7 for urgent care diagnosis and treatment with a face-to-face video visit for non-life-threatening illnesses or minor injuries. Atrium Health pediatric providers are available 7 a.m. to 11 p.m., 7 days a week.
• Seeing your in-person doctor virtually for sick visits or follow-ups through scheduled care visits.
• For kids between the ages of 0-12, you can securely message their existing provider by completing a quick questionnaire about the minor condition and illness they’re experiencing. You’ll receive a diagnosis and treatment plan within 24 hours. Start with our Symptom Checker first to see if an eVisit is right for your child. 

When using one of our pediatric telehealth offerings, you’ll need to be physically located in Georgia, North Carolina or South Carolina at the time of your visit.

There’s a lot of care we can provide over video, but you’ll still need to come in person for physical exams and lab work. Sometimes during your video visit, your provider will decide it’s best to see you in person. If this happens, you won’t be charged for the video visit.

No appointment is needed for a 24/7 urgent care video visit. However, if you prefer to see your child’s established in-person pediatrician or pediatric virtual primary care provider, you can use MyAtriumHealth to schedule a video visit. You can also try our Symptom Checker to see if an eVisit with your child’s doctor might be right for you.

All you need is a strong internet connection and smartphone, tablet or computer with a microphone and camera. You might also need your insurance card and a form of photo identification.

You'll also need a MyAtriumHealth account – this is our free and secure patient portal, where you’ll start video visits, communicate with your child’s provider and request refills.

With any telehealth visit for kids, you’ll need to be their legally authorized representative if they’re under the age of 18. Teens who are age 13 and older may have their own MyAtriumHealth account. Learn more about proxy/dependent access.

Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

Yes, Atrium Health uses a patented system to make sure every video visit is HIPAA compliant, secure and confidential.

For answers to any other questions, call our video visit support team at 855-799-0044.