Telehealth
Maintaining your health and wellness means getting the care you need, when you need it, the way that works best for you and your lifestyle. That's why Atrium Health Floyd and Harbin Clinic has multiple virtual telehealth options available for all ages.
Ways virtual telehealth can be used:
Telehealth options
Telehealth is sometimes called telemedicine appointments, virtual visits or online doctor’s visits. The goal is to give you access to virtual care when and where you need it.
Telehealth includes virtual visits that focus on diagnosing, treating and monitoring medical conditions. Urgent care video visits may be used for injuries and illnesses that are minor and not considered to be life-threatening. We offer different options for you and your loved ones.
Virtual primary care
If you prefer to handle your health care mostly online, we can meet your needs through Atrium Health Floyd and Harbin Clinic virtual primary care. You can establish relationship-based care with a virtual, board-certified family medicine provider – not only for sick visits but for any routine health care and ongoing health care needs. We also have dedicated pediatric providers that treat ages 0-17 with Atrium Health Floyd and Harbin Clinic pediatric virtual primary care.
Appointments are required and can be made easily online seven days a week. Family medicine providers are available for all ages from 6 a.m.-11 p.m. Pediatric providers are available for ages 0-17 from 8 a.m.-8 p.m.
Common uses of virtual primary care include:
- Management of chronic diseases like diabetes and high blood pressure
- Sick visits, including for colds, sore throats and rashes
- Treatment of minor injuries, like sprains and strains
- Mental health services
- Medicare annual wellness visits
- eVisit secure messaging for minor conditions without an appointment
- Coordination of in-person care such as annual physicals, labs and screenings
Learn more about how virtual primary care and pediatric virtual primary care work.
24/7 urgent care video visits
Most people have visited a provider in person to receive urgent care, whether for a sudden, minor illness or injury. Our 24/7 urgent care video visits, available to new or existing patients of all ages without an appointment, allow you to contact a provider using your smartphone, tablet or computer to receive care.
Conditions commonly treated during 24/7 urgent care video visits include:
- Cold, flu or COVID symptoms
- Fever
- Minor skin irritations like rashes or lice
- Newborn worries, including feeding
- Pink eye
- Seasonal allergies
- Sinus infections
- Sore throats
- Upset stomach, including constipation and diarrhea
- Urinary tract infections
Urgent care video visits are available 24/7 in Georgia, North Carolina and South Carolina. No appointment is needed.
We also offer urgent care video visits with pediatric providers for ages 0 to 17. Atrium Health pediatric providers are available 7 a.m. to 11 p.m., seven days a week. Learn more about pediatric urgent care video visits.
Start a 24/7 urgent care video visit when you need it.
Virtual care visits with your primary care provider
Sometimes getting to the doctor’s office is not an option. That’s why our primary care providers offer video visits for follow-up visits, sick visits and other types of regular care. In many ways, virtual care visits feel just like an office visit – but from the comfort of home, work or even when on vacation.
Features of virtual care visits include:
- Easily scheduled with the MyAtriumHealth app
- Visits are with your primary care provider or a member of your care team
- Care is provided for new problems, follow-up visits and chronic conditions
Schedule a virtual care visit.
eVisits
By completing our online Symptom Checker, you can help your provider diagnose your condition and determine the care you need – all done via secure messaging.
Conditions commonly treated through an eVisit include:
- Abdominal pain
- Acne
- Athlete’s foot
- Back problem
- Bug bite
- Cold sore
- Common cold/sinus problems
- Constipation
- COVID antiviral treatment
- Dandruff
- Diarrhea
- Eczema
- EpiPen renewal
- Gout flare-up
- Headache
- Heartburn
- Influenza (flu)
- Jock itch
- Knee problem
- Lice
- Mental health
- Motion sickness prevention
- Nausea and vomiting
- Pink eye/stye
- Poison ivy
- Rash
- Recurrent genital herpes
- Ringworm
- Shingles
- Sore throat
- Sunburn
- Tick bite
- Urinary tract infections (UTIs)
Questions about telehealth
These video visits from Atrium Health let you have a live video chat with a qualified health care provider, 24 hours a day, 7 days a week. All you need is a camera-enabled tablet, smart phone or computer with an internet connection.
To start a visit, create a MyAtriumHealth account or sign in to an existing one.
Video visits are available to individuals of all ages, from newborns to adults, as long as you’re in Georgia, North Carolina or South Carolina at the time of your visit.
We also offer pediatric urgent care video visits for ages 0 to 17. Atrium Health pediatric providers are available 7 a.m.-11 p.m., 7 days a week.
There’s a lot of care we can provide over video, but you’ll still need to come in person for physical exams and lab work. Sometimes during your video visit, your provider will decide it’s best to see you in person. If this happens, you won’t be charged for the video visit.
Primary care video visits allow you to connect with your provider or a member of your care team to discuss new health concerns, to follow up on a previous visit or to check on chronic conditions.
Primary care video visits are available to all ages, including newborns. With virtual primary care video visits, our virtual family medicine providers treat all ages, while our virtual pediatric providers treat ages 0-17.
Atrium Health uses a patented system to make sure every video visit is HIPAA compliant, secure and confidential.
Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.
No appointment is needed for a 24/7 urgent care video visit.
For virtual primary care visits, you’ll need to schedule an appointment.
If you prefer to see your regular primary care physician, you can use MyAtriumHealth to schedule a video visit during office hours or try our Symptom Checker to see if an eVisit with your doctor might be right for you.
24/7 urgent care video visits can be used to treat a wide range of minor conditions, including:
- Animal and insect bites
- Cold or flu symptoms
- Cough
- Ear and eye infections
- Fever
- Newborn worries, including feeding
- Minor cuts, burns or skin rashes
- Sinus infections and allergies
If you need emergency medical care, please call 911 or visit the nearest emergency room right away.
You can start your video visit from almost anywhere. You just have to be in Georgia, North Carolina or South Carolina at the time of your visit.
You need a secure internet connection and phone, tablet or computer with a camera and microphone. You might also need your insurance card and a form of photo identification. Learn more about getting ready for your video visit.
For kids under the age of 18, you'll need to be their legally authorized representative to start or schedule a telehealth visit. Teens who are age 13 and older may have their own MyAtriumHealth account. Learn how to start a video visit with proxy-dependent access.
Most visits last about 15 minutes:
- Have a valid form of photo identification ready, like a driver's license, military identification, passport or state-issued identification card.
- After you sign up for a video visit, complete the eCheck-In and then select the “Begin Video Visit" button. A waiting room will open in your web browser where you will wait until a provider is available to join.
- Get connected to a health care provider who will evaluate your symptoms and discuss treatment options with you.
After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.
For answers to any other questions or help enrolling, call our video visit support team at 855-799-0044.