Virtual primary care
It’s not always easy to plan your day around a doctor’s visit. With Atrium Health Floyd and Harbin Clinic virtual primary care, you can see your family medicine doctor anytime, anywhere* – and for any new or ongoing health care need. From preventive medicine and sick visits to care for chronic conditions, appointments are available 7 days a week with extended hours from 6 a.m.-11 p.m. and performed over secure video chat.
Plus, since your doctor is part of Atrium Health Floyd and Harbin Clinic, you get all the benefits of choosing the region’s most trusted primary care provider – with more convenience than ever. This includes a virtual care team that really knows you, as well as complete coordination of in-person care when needed and access to some of the region’s best hospitals and specialists.
Looking for a dedicated pediatric provider for kids ages 0 to 17? Learn more about pediatric virtual primary care.
*Patients must be in Georgia, North Carolina or South Carolina at the time of their visit.
Find your virtual primary care provider
Start by choosing your virtual primary care provider and scheduling your first appointment.
Benefits of virtual primary care
- Secure online doctor visits available with extended hours 7 days a week, from 6 a.m.-11 p.m.
- Care for all ages*
- Relationship-based care with board-certified family medicine providers
- Coordinated access to top specialists and hospitals, if needed
- Insurance accepted, no extra fees
*Atrium Health Floyd and Harbin Clinic pediatric providers are available from 8 a.m.-8 p.m., 7 days a week, for ages 0 to 17.
Services
Unlike other online health services, virtual primary care isn’t just for sick visits. It's for all your routine health care needs, including:
- Management of chronic diseases like diabetes and high blood pressure
- Mental health services
- Sick visits, including for colds, rashes and sprains
- eVisit secure messaging for minor conditions without an appointment
- Medicare annual wellness visits
Coordination of in-person care when needed
Most conditions can be managed over video, but sometimes in-person visits are still needed. This can include annual physicals, lab work, diagnostic testing and screenings. Children will need to be seen in person for conditions like ear infections.
When in-person care is needed, we’ll help you find an Atrium Health Floyd and Harbin Clinic facility or provider nearby. If more specialized services are needed, we’ll assist in connecting you to some of the best specialists and hospitals in the region.
How virtual primary care appointments work
Virtual primary care is health care made easy. Once you pick a virtual primary care online doctor and schedule your first appointment, here’s what to expect:
Before your visit
15 minutes before your visit, choose a private, well-lit space where you can talk openly. Log in to MyAtriumHealth by smartphone, tablet or computer and place your device on a stable surface so your face is visible. Do not join the visit while driving.
During your visit
Whether you’re managing a chronic condition, seeking care for something new or just trying to stay healthy, each visit is customized for your unique needs. Depending on the reason for your visit, your provider may ask how you're feeling, explain recent labs and testing, and examine certain physical symptoms
After your visit
At the end of your visit, your provider will go over next steps for your care. They’ll also begin coordinating any follow-up visits if needed.
For the best experience at your virtual primary care appointment, make sure you have a strong internet connection and your device’s camera, microphone and speakers are working. You also might need your health insurance card and a form of photo ID. For added privacy, consider using headphones.
Frequently asked questions about virtual primary care
Many types of virtual care – including urgent care video visits – are just for sick visits or one-time medical needs. However, virtual primary care offers a much broader range of online services. This includes sick visits, as well as preventive medicine, care for chronic diseases and more.
With virtual primary care, you get the same type of care as in a doctor’s office, but it all takes place online.
Appointments are required and can be made easily online, 7 days a week. Family medicine providers are available 6 a.m.-11 p.m., and pediatric providers are available from 8 a.m.-8 p.m.
All visits are with your online doctor or another virtual primary care provider, so you’ll always see a familiar face.
It helps to be prepared before your video visit. Have these items ready in case your provider asks for them:
- Photo ID, insurance card and preferred pharmacy
- List of medications, supplements or vitamins you take, including dosage
- Recent vitals, if available, such as blood pressure, blood sugar, weight, temperature, heart rate and oxygen levels
- Details about your symptoms, including when they started, what helps or worsens them, and photos, if applicable
If you have a caregiver, consider including them in your video visit.
Currently, the costs, fees and health insurance coverage of virtual primary care are the same as for traditional primary care. Check with your health insurance provider for specific details on what your plan covers.
To have a video visit, you'll need a strong internet connection and smartphone, tablet or computer with a microphone and camera. You'll also need a MyAtriumHealth account. This is our free and secure patient portal, where you’ll have video visits and communicate with your online doctor.
Yes, as long as you are in Georgia, North Carolina or South Carolina at the time of your visit. This includes from the comfort of home or at work, as long as you’re in a private, well-lit space where you can talk openly. Please do not join the visit while you’re driving or operating machinery.
We understand unexpected issues can come up. If you need to cancel or reschedule your appointment, please contact us at least 2 hours before your visit. If you haven’t joined your visit by your appointment time, we may not be able to complete the visit.
To cancel or reschedule, use MyAtriumHealth or call us at 855-799-0044.
Yes. Atrium Health Floyd and Harbin Clinic uses a patented system to make sure every video visit is HIPAA compliant, secure and confidential.
For answers to any other questions or help enrolling, call our video visit support team at 855-799-0044.
Explore our telehealth visits
Find care anytime, anywhere. Schedule a video visit or get virtual urgent care 24/7.